Connectivity Issues - Davis Vantage Vue

[elagache]

Dear Bill, Stu, and WeatherCat fans,

Sorry, really overloaded so I haven't been able to contribute to this thread.  However, I've watched this exchange and I cannot help but wonder if this another case of a defective Vantage Vue like J.C. ran into.  Davis makes good products, but the Vue is a new product and obviously there were trying to keep the costs down.

Have you given the Davis tech-support guys a call?

Cheers, Edouard 

[dmatrix]

Sorry I've been absent from the thread for the last week or so. 

I did email Davis regarding my issue (still occurring), and they want me to give them a call and work with them thru some troubleshooting steps.  Unfortunately,  it's just a matter of trying to coordinate a time to give them a call when I'm home and the kids are behaving, and they are still in the office.    Nothing tricky about that!

-bill

[elagache]

Dear Bill and WeatherCat fans,

I did email Davis regarding my issue (still occurring), and they want me to give them a call and work with them thru some troubleshooting steps.  Unfortunately,  it's just a matter of trying to coordinate a time to give them a call when I'm home and the kids are behaving, and they are still in the office.    Nothing tricky about that!

S-s-s-s-s-simple . . . . . . isn't it! 

Best of luck in finally getting to the bottom of your troubles.

Cheers, Edouard 

[WCDev]

Just an update on this one - that US console still has not arrived! However, I do now expect it to be delivered tomorrow; I'll put it on test over the weekend - if I spot anything I'll let you know.

Check out the incompetence on display here (this is USPS priority international apparently...):

Code: [Select]

21-11-2012 16:43 Glasgow Central Depot Delivery scheduled
20-11-2012 07:14 Glasgow Central Depot Awaiting payment of charges
20-11-2012 00:42 Glasgow Central Depot Received at delivery depot
19-11-2012 13:20 National Hub Received and processed
19-11-2012 00:27 International Hub Revised charges to be paid
19-11-2012 00:26 International Hub Forwarded for UK processing
15-11-2012 15:37 International Hub Awaiting Customs Charging
15-11-2012 14:02 International Hub Awaiting Customs clearance
15-11-2012 14:01 International Hub Awaiting Customs clearance
15-11-2012 14:01 International Hub Awaiting Customs clearance
15-11-2012 14:00 International Hub Awaiting Customs clearance
15-11-2012 08:34 International Hub Awaiting Customs clearance
15-11-2012 08:33 International Hub Awaiting Customs clearance
15-11-2012 08:28 International Hub Received and processed
13-11-2012 09:16 International Hub Awaiting Customs clearance
13-11-2012 09:15 International Hub Received in destination country
10-11-2012 06:54 Delivery Agent - MIAMI Forwarded for export
10-11-2012 06:41 Delivery Agent - MIAMI Forwarded for export
06-11-2012 14:37 Delivery Agent - UNITED STATES AMERICA Collected from customer

Sigh....

[elagache]

Howdy Stu and WeatherCat lamenters of the human condition . . . . . .

Check out the incompetence on display here (this is USPS priority international apparently...):

. . . . . .

Sigh....

Isn't technology wonderful . . . . . . . . 

Before the Internet, you could hope that the idiots you ran into where the only ones on the planet.  Now, thanks to the Internet, not only are you sure they are everywhere, but their numbers are . . . . increasing!!!

Oh well, grin and bear it!! 

Cheers, Edouard 

[jace]

Ha !

I bought my USB data logger from a supplier in New Jersey. It was being sent USPS International priority service. Took 8 days to travel 70 miles from the supplier to Newark, then 48 hours to travel 2 or so miles across town to the departure airport. Then UK customs held it for 5 days before releasing it to Parcelforce to charge me a small fortune to hold it for another 48 hours before I tracked it down and collected it.

 
JC

[WCDev]

It's not good is it - how something can take 5 days to get through customs is beyond my comprehension?

Anyway, the new console came in yesterday, put it on test last night and got 30 comms errors in 12 hours. So I have two consoles now - one shows no errors in 3 days and one shows 30 in 12 hours. Something going on here.

Working on it...

[dmatrix]

Whew..  Thanks for the update!  I'm glad to hear that it's atleast something that you have been able to reproduce, and it's not just an isolated issue with my setup.   I really appreciate you going above and beyond in troubleshooting this for me!

Please let me know if there's anything you'd like me to do from this end.

-bill

[WxOwl]

HI Stu

After reading your post saying that you were now testing a Vue console with similar error rates, I once again connected up my Vue to run in parallel with my VP2 system.  And its  . . . .  deja vu(e) .  .

VP2 system:  7 days 11 hours , 276300 data samples with 4 comm errors (known interference and prior to staring Vue test)
  vs
Vue system:   16 hours  , 29050 data samples with 36  comm errors ! (also one failure/reset after 14 hrs)

I'm looking forward to any explanation you may find. Also happy to do any testing or provide additional data.

Regards,
David

[WCDev]

Thanks folks. An updated station driver is available in the latest build: http://athena.trixology.com/index.php?topic=514.0

If you could give this a test and let me know how you get on, that'd be great.

[dmatrix]

Stu, 

Major improvements!

I let the app run over night.  After nearly 11 hours, I had 16,800 good data points, and only (1) Comms Error..  99.99% for data quality.
 
This was after moving the console back to my original computer, which exhibited the worst problems.  The console is running on batteries, with the ferrite on the usb cable.

I'll continue to run it, and let you know how things look in a 24 hour period. 

-bill

[WxOwl]

Hi Stu,

Looks like about a ten-fold improvement in the VUE data with Build 1721.  After about 19 hours and nearly 30000 samples I have 4 CRC comms errors, no time out errors and no comm fails.

I'll keep monitoring it and advise.

David

[dmatrix]

23 hours, 44 mins -

37013 Good Data
3 Comms Errors
99.99% Quality

No driver crashes or resets. 

[WCDev]

Thanks for the reports folks - good to know.

[dmatrix]

Stu,

Still running great!  At this time, I have 14 coms errors, and 168700 good coms. 

Based on your findings, and the updated driver - is there hope that you'll be able to tweak it more to get us at 100%?