Author Topic: Unable to verify server  (Read 1560 times)

xairbusdriver

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Re: Unable to verify server
« Reply #15 on: March 03, 2020, 02:06:57 am »
Mac info: macOS 10.14.6, WeatherCat 3.04 Build 91, WeatherCatRCP 1.2 (190618)
Finally decided to join the crowd displaying their prior months data trends. Downloaded the latest versions of the Misc Files, just in case. Started up the WeatherCat Client. Up came the standard Gauge display.

Deleted and Reinstalled WeatherCatRCP. Opened in Settings, showing default Metric values, changed to the minority "English" set. Noted "Local" showing just below "WeatherCat Server".

Tapped "Manage WeatherCat Servers" link and found three text boxes and "Local network".
Tapped the "Local network" radio button and nothing happened. Tapped again with same result. Tapped a third time and put the iPhone down as I was bored. Some time latter, the radio button indicated it had become selected and the Server Status showed "Verifying...". BTW, "10.0.1.3" was also showing under URL even though I had not yet entered anything in any text box. That is the correct IP for the mini on my network. Alas, the final indication was that the app was "Unable to verify server".

RCP Prefs shows Status: "Connected (Local)" or "Server details: 10.0.1.3 on port 49250" depending on radio button selection and after entering the URL.

Trying to select the middle text box indicates the device is frozen: it does not change the selected button for about 60 seconds. It then me to enter the same url above and Status shows "Connecting...". Gateway IP Address shows the WiFi router address, of course. Strangely, even though the text reads "Connecting...", there is no spinning gear in the status line of the iPhone for well over 2 minutes, although it does finally appear. Status now says "Verifying..." after another 3 minutes, fortunately, the spinning gear shows no sign of wearing out! [lol]

Final result (after at least 5 minutes): "Unable to verify server".

Selecting "Local network" has the same results.

Selecting "trixology-eng.com" seems to work and is handy in determining the local time in most of Great Britain.

Question of the Day: What step(s) did I forget?

Any other info I can offer?

elagache

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Reboot? (Re: Unable to verify server)
« Reply #16 on: March 03, 2020, 09:45:50 pm »
Dear X-Air and WeatherCat iOS troubleshooters,

Finally decided to join the crowd displaying their prior months data trends.

 [wink] . . . . Well, what kept ya'? . . . . .  [biggrin]

.  . . . . .
Alas, the final indication was that the app was "Unable to verify server".
. . . . . . .

The only suggestion that I don't see listed in your troubleshooting steps is rebooting the iPhone.  If it isn't too much of a hassle, rebooting the Mac running WeatherCat is also a prudent thing to do.  Alas, iOS isn't nearly as bullet-proof as a UNIX-based operating system, and rebooting does seem to be required regular maintenance.

Cheers, Edouard  [cheers1]

xairbusdriver

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Re: Unable to verify server
« Reply #17 on: March 03, 2020, 09:53:53 pm »
Quote
rebooting the Mac running WeatherCat
WHAT?!!! And ruin my continuously running record attempt! I'm already at 6 days 6 hours and 17 minutes!!!  [rolleyes2]

I did reboot the phone. Might as well reboot the mini.

I'm not sure how this app could show me anything "no matter where I might be" however. I don't have a static IP nor do I want to use a dynamic IP app. As long as I can access the web, I can always access my website.  The only reason I've even attempted to get the app to work is to contribute to the end-o-month summary reports. [blush] And I enjoy many puzzles...  :)

Blicj11

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Re: Unable to verify server
« Reply #18 on: March 04, 2020, 02:54:33 am »
When we were testing the pre-release of RCP we had to port forward 49255. The WC Client can use 49250 through 49254, but I believe RCP requires 49255. Try adding that to the port forwarding instructions for your router and see if that is your issue. I mean your RCP issue; nobody on this forum has time to help with all your issues.  :)
Blick


xairbusdriver

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Re: Unable to verify server
« Reply #19 on: March 04, 2020, 04:50:21 am »
Quote
...nobody on this forum has time to help with all your issues.
Don't beat around the bush Blick, tell me how really feel! cmu:-)

Terryap

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Re: Unable to verify server
« Reply #20 on: March 04, 2020, 08:15:30 pm »
I am having a similar problem with Weathercat app on my iPhone and iPad.  It has worked fine for a couple of years and connected locally and remotely using a dyn dns address (internet 1),  now it will not connect with either option but connects to the Trixology option (Internet 2) on all three settings.
Best wishes

Terry

elagache

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Not aware of any changes . . . (Re: Unable to verify server)
« Reply #21 on: March 04, 2020, 10:16:04 pm »
Dear Blick, X-Air, Terry and WeatherCat "troubleshooters" (computer troubles only!) [biggrin]

. . . .
. . . . I mean your RCP issue; nobody on this forum has time to help with all your issues.  :)

 [wink] . . . . I'm not touching that one with a 12 foot pole! . . . .  [biggrin]

I am having a similar problem with Weathercat app on my iPhone and iPad.  It has worked fine for a couple of years and connected locally and remotely using a dyn dns address (internet 1),  now it will not connect with either option but connects to the Trixology option (Internet 2) on all three settings.

I just double-checked WeatherCatRCP on my iPhone and WeatherCat-iPad on my iPad, both are working fine.  I suspect you have something that is interfering with the normal operations of these applications.  Did you change anything at the time they stopped working?  Any new piece of networking hardware could be the cause.

Cheers, Edouard  [cheers1]

Terryap

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Re: Unable to verify server
« Reply #22 on: March 05, 2020, 09:40:57 am »
Thanks for the reply Edouard.

Nothing changed at all.  It is driving me nuts!!    ???
Best wishes

Terry

elagache

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Simplifying your network? (Re: Unable to verify server)
« Reply #23 on: March 05, 2020, 10:20:29 pm »
Dear Terry and WeatherCat troubleshooters,

Nothing changed at all.  It is driving me nuts!!    ???

Unfortunately very strange.  Is there any way you could create a simplified network with only the Mac running WeatherCat and one of your iOS devices?  Sometimes the only way to troubleshoot these sorts of problems is try to eliminate as many intermediate components as possible.

Best advice I can come up with, . . . .

Cheers, Edouard

Blicj11

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Re: Unable to verify server
« Reply #24 on: March 06, 2020, 03:55:33 am »
Terry:

Grand will have some advice the next time he logs in so do not give up yet. The same thing happened to me when we were testing the pre-release version of RCP but for the life of me I can't remember what he told me to do.

I assume you have already done the following:
  • Verified you are still forwarding Port 49255 on your router
  • Delete RCP app from your phone and and reinstalled it from scratch (you won't lose any data doing this but you will have to re-enter your settings.
Blick


Terryap

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Re: Unable to verify server
« Reply #25 on: March 06, 2020, 08:40:02 am »
Thanks both for responding. Much appreciated.

I need an "idiots guide" for these sort of problems!!  How I set it up and had it working for the past few years I do not know!

Yes I have checked my router and port forwarding is still set up 49250 to 49255.  Is there any more I can do to check this?  When I log in to the router I am faced with a bewildering load of abbreviations, settings and numbers which mean nothing to me. I am afraid to change anything in case everything stops working.

I am using the original iPhone app, v 1.6 not the RCP version.  I have deleted and reinstalled it (and the iPad app) and then entered my dyndns address in "internet 1" but no improvement.

Best wishes

Terry

Blicj11

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Re: Unable to verify server
« Reply #26 on: March 06, 2020, 03:35:56 pm »
Terry:

If you can connect to Trixology from the iOS app that means the app is working properly. Please tell us the following:
  • macOS version under which your computer is running
  • iOS version running on your phone
  • iPadOS version
  • WeatherCat version
  • WeatherCatClient version  -  this is an app in your WeatherCat folder in applications on your Mac(
This will allow us to see if anyone else running the iOS app is using the same versions.

Also, if you have more than one Mac (iMac and a laptop, two iMacs, etc) there is an easy way to test port forwarding. If you only have one Mac I'll tell you a different way to test the port forwarding but need to know your macOS version.
Blick


Terryap

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Re: Unable to verify server
« Reply #27 on: March 07, 2020, 12:25:51 pm »
Many thanks Blick

Here are the answers to your questions

macOS version under which your computer is running.  - 10.15.3
iOS version running on your phone.  - 13.3.1
iPadOS version.  - 10.3.3
WeatherCat version.  - 3.05
WeatherCatClient version  -  this is an app in your WeatherCat folder in applications on your Mac. -  This is greyed out as not being compatible with the current OS

I do have a MacBook as well as the Mac Mini that WeatherCat is on.

many thanks in advance for your help
Best wishes

Terry

Terryap

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Re: Unable to verify server
« Reply #28 on: March 07, 2020, 12:44:40 pm »
Hi again Blick

I have just checked the System Information and the WeatherCatClient version is 1.6.1   32 bit (unsupported)

I upgraded to Catalina back in December and the iPhone app has worked fine up until the past week or so.
Best wishes

Terry

xairbusdriver

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Re: Unable to verify server
« Reply #29 on: March 07, 2020, 02:58:00 pm »
Before I was so politely  lol(1)reprimanded for having too "many issues", I checked to see if I had the correct app/files. Re-visit to the WeatherCat home page, scroll all the way to the bottom and look for the link to "WeatherCat Miscellaneous Files". It's under the heading of "Other Downloads". In that download is the newest version of WeatherCatClient (2.0). It is 64-bit, Catalina macOS 10.15 compliant. Hope that helps!

Of course, that doesn't explain why your setup continued to work after updating to Catalina...