Author Topic: FTP Problem involving host Godaddy and C-Panel  (Read 3304 times)

idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
FTP Problem involving host Godaddy and C-Panel
« on: November 17, 2021, 11:53:29 AM »
Hi folks,
Ever since my Godaddy host moved my Simple Web to C-Panel on July 29 my ftp stopped working. What should I do? Thanks for your help.  Hope all of you are well. Irving

idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #1 on: November 17, 2021, 12:25:32 PM »
Hi Stu,

Problem Solved

My Host Godaddy had moved my file to cPanel. I saw here that others have had a problem with cPanel. So I looked on the Godaddy site and found that I had a new user name for cPanel. I entered this in the Simple Web and problem solved.


Blicj11

  • Storm
  • *****
  • Posts: 4061
    • EW3808
    • KUTHEBER6
    • Timber Lakes Weather
  • Station Details: Davis Vantage Pro2 Plus | WeatherLinkIP Data Logger | iMac (2019), 3.6 GHz Intel Core i9, 40 GB RAM, macOS Sonoma 14.8.3 | WeatherCat 3.3 | Supportive Wife
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #2 on: November 17, 2021, 02:49:24 PM »
Same thing happened to me recently with the same host. Glad you figured it out.
Blick


idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #3 on: November 21, 2021, 03:16:24 PM »
Greetings to all,
I thought my ftp problem was solved but it is not. The webcam photo is correct on WC but it is not showing up on the Simple Web test, only an old photo. The weather data and graphs are correct on this test but not the photo. On my Godaddy cPanel website I get only the old website from the date my website was moved to cPanel, July 29.  What can you all suggest?
Thanks, Irving
Simple Web: magpie-hill.com

xairbusdriver

  • Storm
  • *****
  • Posts: 3131
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #4 on: November 21, 2021, 10:43:00 PM »
I don't use "SimpleWeb" but I assume those functions store webcam images in the same place as Custom Web.
Do you have any images in either of these paths:
YourHardDrive/Users/YourUserName/Library/Application Support/WCWeb/WCWeb/webcam.jpg
YourHardDrive/Users/YourUserName/Library/Application Support/WeatherCatMedia/Pictures

Is your page/image correct if you click the WC Prefs/On-Line/Simple Web->Text tab:"Test Web Pages Locally" button?

Might help if you give us a screen shot of the WC Prefs: Webcam and Simple Web: Setup & Text tabs.
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system

elagache

  • Global Moderator
  • Storm
  • *****
  • Posts: 6661
    • DW3835
    • KCAORIND10
    • Canebas Weather
  • Station Details: Davis Vantage Pro-2, Mac mini (2018), macOS 10.14.3, WeatherCat 3
Manual has screen shots. (Re: FTP Problem involving host Godaddy and C-Panel)
« Reply #5 on: November 21, 2021, 11:00:40 PM »
Dear Irving, X-Air, and WeatherCat troubleshooters,

X-Air has given you some good troubleshooting information.  The only addition I would suggest is consulting the WeatherCat manual starting around page 100.  It has some screen shots showing how to configure the Simple Web.  It might help you spot any issues.

Keep us posted.

Cheers, Edouard  [cheers1]

Blicj11

  • Storm
  • *****
  • Posts: 4061
    • EW3808
    • KUTHEBER6
    • Timber Lakes Weather
  • Station Details: Davis Vantage Pro2 Plus | WeatherLinkIP Data Logger | iMac (2019), 3.6 GHz Intel Core i9, 40 GB RAM, macOS Sonoma 14.8.3 | WeatherCat 3.3 | Supportive Wife
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #6 on: November 22, 2021, 04:42:58 PM »
We assume in WeatherCat when you click on the Test button in Edit FTP preferences under Simple Web, your test is successful. The next thing is to make sure in GoDaddy's cPanel that your FTP destination is the same as the path you entered in WeatherCat. We assume all this is ok because you are apparently getting updated data with the outdated photo. Then follow X-Air's suggestions and post your preferences as he suggested.
Blick


idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #7 on: November 26, 2021, 02:44:52 PM »
Hi folks,
My Godaddy-cPanel problem still exists. When I do the local test for Simple Web my website looks fine. When I do the FTP test with my new cPanel username, the test is ok. When I call up my website, magpie-hill.com, I get my page from July 29, which is the exact date when Godaddy moved my site. There has been do updating via FTP.
How can I check with Godaddy that my FTP destination is ok? Is there a technical dept. within Godaddy that can help me? My usual telephone call does not get me someone with technical knowledge.
I am hoping that some of that PNW rain will move down south. First snow on the ground here today at 3000 ft.
Thanks for all the help you are giving.
Irving

xairbusdriver

  • Storm
  • *****
  • Posts: 3131
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #8 on: November 26, 2021, 03:37:34 PM »
I'm assuming:
  • You have cleared your browser caches.
  • Tried different browsers/hardware. (mobile devices/computers)
  • Changed the User Agent in Safari's Develop.*

* Details for enabling the "Develop" Menu are here:
Post # 10: Enable the "Develop" menu in Safari, Firefox also has this capability.
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system

elagache

  • Global Moderator
  • Storm
  • *****
  • Posts: 6661
    • DW3835
    • KCAORIND10
    • Canebas Weather
  • Station Details: Davis Vantage Pro-2, Mac mini (2018), macOS 10.14.3, WeatherCat 3
Can you manually upload? (Re: FTP Problem involving Godaddy and C-Panel)
« Reply #9 on: November 26, 2021, 11:45:30 PM »
Dear Irving, X-Air, and WeatherCat faithful,

My Godaddy-cPanel problem still exists. When I do the local test for Simple Web my website looks fine. When I do the FTP test with my new cPanel username, the test is ok. When I call up my website, magpie-hill.com, I get my page from July 29, which is the exact date when Godaddy moved my site. There has been do updating via FTP.
How can I check with Godaddy that my FTP destination is ok?

I'm assuming:
  • You have cleared your browser caches.
  • Tried different browsers/hardware. (mobile devices/computers)
. . . .

I just connected to Irving's site and I also get the same data from July 29 and forcing a reload has no effect.  So I assume indeed data isn't being uploaded at least to the correct location.

Your problem might be that you aren't setting the correct path to your files.  C-Panel changes where you arrive in the file system on our website service.  My weather website is stored in a directory called (surprise!) Weather!  However, to reach that directory now you need to add a parent folder: public_html.  So now my path to storing my weather related files is:

ftp://ftp.canebas.org/public_html/Weather/

That is what I need to have in my WeatherCat FTP configuration field.  If you don't have the public_html in the path the files will be uploaded - but to wrong place.

Do you have a FTP utility to make checks?  The only free one I can find quickly is FileZilla:

https://filezilla-project.org/

You might try using a client like this to see where your files are actually ending up. 

Sorry, a very rough reply but I'm out of time once more.

Edouard

Blicj11

  • Storm
  • *****
  • Posts: 4061
    • EW3808
    • KUTHEBER6
    • Timber Lakes Weather
  • Station Details: Davis Vantage Pro2 Plus | WeatherLinkIP Data Logger | iMac (2019), 3.6 GHz Intel Core i9, 40 GB RAM, macOS Sonoma 14.8.3 | WeatherCat 3.3 | Supportive Wife
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #10 on: November 27, 2021, 05:47:31 PM »
When you go into cPanel, open the File Manager and write down the path as you discover it. First, at the top of the upper left hand corner you will see:

/home/GoDaddy's alpha-numeric ID which is specific to your site/

Then you click on public_html to expand it.

Now you need to go through the sub folders until you find the one where you are uploading your weather data. Like Edouard, mine is called Weather. However, I created that folder in File Manager. I don't know if you created yours, or if GoDaddy created it, or if your data is just being uploaded to the root of public_html without being in a separate folder, where it should be.

When you find the data, you will then know your full path for FTP. It should be similar to what Edouard used in his example:

/home/GoDaddy's alpha-numeric ID which is specific to your site/public_html/whatever folder you are uploading your weather data to/

Once you know that path, you need to create an FTP account in cPanel, to that path. You do that in FTP Accounts. You cannot change the path of one you have already created, you have to create a new account with the correct path.

Once you have done that, you need to make sure you are using the same FTP User Name and Password in WeatherCat for the account you just set up in cPanel.

Since your WeatherCat FTP Test looks fine, I assume the problem is that your cPanel FTP account is using the wrong path.

Hope this help.
Blick


idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #11 on: November 28, 2021, 11:07:45 AM »
Thanks Blicj
It sounds like your advice will help. Just have to figure out how to do it. Based on what the FTP addresses look like I have tried many and found that this partly works:
ftp://ftp.magpie-hill.com/public_html/
But it only partly works. It gives the uploaded date correctly but all the graphs and webphoto are from July 29.
I looked through the Godaddy TTP stuff and found this for my account:
 
Add FTP account
Directory
/home/b44uqczfutqm/public_html/magpie-hill.com/b44ub4qczfutqm/

FTP Username: b44uqczfutqm
FTP server: ftp.magpie-hill.com
FTP & explicit FTPS port:  21

I did not originally set this up. Godaddy did it. Not sure if the user name is useful in the FTP address.
I will try to follow your detailed advice.
Many thanks, Irving

xairbusdriver

  • Storm
  • *****
  • Posts: 3131
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #12 on: November 28, 2021, 03:21:10 PM »
Your site is "current" in my browser. So it appears to be updating your space at GoDaddy.

I suspect you have not cleared your browsers cache in quite some time. (Please see Post # 10 in this thread) Until you do, or it actually does it on its own, it will continue to pull your site from its local storage. AFAIK, all browsers have this behavior as the default, but all should have menu items or prefs that allow you to change it. While updating my site, I got tired of using the "Develop" Menu. I created a keyboard shortcut (in the "Shortcuts" tab) in the Keyboard System Preferences (option + command + T). :Thinking: Just changed that "T" to an "E"; easier to use with one hand! [blush] [lol] [computer]
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system

idunn

  • Strong Breeze
  • ***
  • Posts: 161
  • name: idunn
    • icantono2
    • Magpie Hill
  • Station Details: WS1080, iMac 10.9.5, Canon Powershot A510 zoomed with gphoto2, located at 950m in Gross Switzerland, Webcam view SE to Alps on magpie-hill.com on WeatherCloud (MagpieHill) and Wunderground (ID icantono2)
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #13 on: November 29, 2021, 11:41:58 AM »
Hi folks,
My weather website, magpie-hill.com, is now working with correct date, time, graphs and webcam. Don't know why. Maybe my old Chrome 67.0.3396.87 on my old iMac 10.9.5 is at fault.
Lots of snow here, about 20 inches, and still falling.
Thanks for all the support.
Irving

Blicj11

  • Storm
  • *****
  • Posts: 4061
    • EW3808
    • KUTHEBER6
    • Timber Lakes Weather
  • Station Details: Davis Vantage Pro2 Plus | WeatherLinkIP Data Logger | iMac (2019), 3.6 GHz Intel Core i9, 40 GB RAM, macOS Sonoma 14.8.3 | WeatherCat 3.3 | Supportive Wife
Re: FTP Problem involving host Godaddy and C-Panel
« Reply #14 on: November 29, 2021, 04:41:29 PM »
I love it when a WeatherCatter figures something out. Even when you don't know how it got fixed. Enjoy!
Blick