dfw, you probably won't like what I'm about to say. That's OK, I can take it, that's just part of being a "parent"!
I fear that you are confusing your relationship with WU as being a "customer". You are no more a "customer" of WU than you are of Google, Facebook, Twitter, et all.
You, and especially everything you send them, are their "product". Your supply it to them at absolutely no cost to them.You are the one who invested time and money to produce the data. They have thousands of other free data suppliers.
They have very little incentive to work on your concerns since they are getting similar product from so many others. If you stop providing it, they have not lost much in the big picture.
Millions of people come to their site daily. Those who visit any one particular PWS page
might reach into the hundreds in a few rare cases. Most of those pages may not even get daily hits!
Please remember, WU (Google, FB, Twit, et all) are businesses. Their primary concern is profit. If you are not a major profit center, you are not going to get very much attention or concern. Lastly, try to remember that you are providing them with the data they use toward creating their profit without any monetary reward. If you don't get enough "reward" from seeing your info (correct or not), that is not their concern. They are not and never have been in business to provide you with anything of value.
Their only purpose is to provide advertisers with hits and eyeballs. When and if they start to lose their free data or it becomes so inconsistent/reliable that their advertiser fees start to decrease, they will then attempt to correct problems like yours.
My personal (and therefore unarguable) opinion!: A "customer" exchanges something tangible for another tangible item. WU's "customer" is any one who is willing to give them money (a tangible item) for displaying that some one's ads.
We are customers of
Stu's great software. We have some leverage over how it operates. He wants to give us as much as he reasonably can to help create new customers. It's a two-way relationship, each side wants the best for the other side. WU and it's data suppliers (us), is not a two-way relationship. Period. They make money, we get to see our 'name' on the WWW! And
we spend a good deal of money and time to do it!
BTW, here's a handy [rant] smiley, please send a cashiers check or a crisp $50 bill to my home address.
Please upload it to your own space as I may at any time remove it from its current location.
Thanks you so much for doing "business" with me.