Trixology

WeatherCat => WeatherCat General Discussion => Topic started by: TudorM on November 26, 2018, 10:36:35 AM

Title: WC Licence
Post by: TudorM on November 26, 2018, 10:36:35 AM

hi there,

after upgrading to WC v 3.03 build 8 there seems to be a problem with the licence key, the log keeps reporting that this is a unregistered version, 14 days left. I filled in the (correct) details and WC says: Thanks for registering, also the log reports the same. Help please !!

Tudor

Title: Re: WC Licence
Post by: wurzelmac on November 26, 2018, 12:55:21 PM

Hi Tudor,
is it an upgrade from WeatherCat 1 oder WeatherCat 2? If so, you have to pay for another license, because WC3 is not a free upgrade.
Take a look at this Website (https://trixology.com/purchase/)!
Hope this helps,

Title: Re: WC Licence
Post by: TudorM on November 26, 2018, 03:15:40 PM

hi Wurzelmac,
there was an upgrade from v2 and we received the v3 codes. Thanks for checking !
Tudor

Title: Re: WC Licence
Post by: wurzelmac on November 26, 2018, 06:06:45 PM

 :)

Title: Contact WeatherCat technical support directly. (Re: WC Licence)
Post by: elagache on November 27, 2018, 12:16:27 AM

Dear Tudor, Reinhard, and WeatherCat faithful,

Since you only have two posts and they are both on this thread, I assume you are new to at least posting.  So welcome to the WeatherCat forum!  :)

Sorry about the circumstances of your first postings though.  :(

Quote from: TudorM on November 26, 2018, 10:36:35 AM

after upgrading to WC v 3.03 build 8 there seems to be a problem with the licence key, the log keeps reporting that this is a unregistered version, 14 days left. I filled in the (correct) details and WC says: Thanks for registering, also the log reports the same. Help please !!

Unfortunately, I've never heard of a problem like this before.  The best thing to do is to contact WeatherCat technical support directly.  You'll find the contact information on this webpage:

https://trixology.com/contact-us/ (https://trixology.com/contact-us/)

Please do let us know how this matter gets straightened out.

Cheers, Edouard

Title: Re: WC Licence
Post by: Blicj11 on November 27, 2018, 01:01:33 AM

Welcome to the forum Tudor!

Title: Re: WC Licence
Post by: TudorM on November 27, 2018, 07:52:14 AM

hi Edouard,
thanks for your reply on this post.. I tried to reachout to them via the email but nothing yet, so i tried the forum, (after searching for the same ussue)
Tudor

Title: Need to be patient. (Re: WC Licence)
Post by: elagache on November 27, 2018, 10:56:26 PM

Dear Blick, Tudor, and WeatherCat troubleshooters,

Quote from: TudorM on November 27, 2018, 07:52:14 AM

I tried to reachout to them via the email but nothing yet, so i tried the forum, (after searching for the same ussue)

Unfortunately our fearless leader is very badly overworked at the moment, so you'll have to be patient.  Since you have two weeks to resolve the matter, hopefully you'll have an answer over the weekend.

You are the first person that has ever had this sort of problem as far as I know.  Hopefully you'll also be the last!

Keep da' faith!  :)

Cheers, Edouard  [cheers1]

Title: Re: WC Licence
Post by: xairbusdriver on November 27, 2018, 11:14:41 PM

Wondering if version 2 also running... I think the codes are much different in 2 and 3, if you try to put the ver 3 code into ver 2, it probably won't work there. Sounds like something I might accidentally try. [banghead] [rolleyes2] [blush]

Might get his attention if you posted in the "WeatherCat Bugs" forum. BTW, there is only one guy in "Support" and he does all the other work for the company, also. [computer] ;) Besides all that, he has a "day job". Something about needing to feed the wife and kids... [lol]