After a week+ of emails and frustrating confusions (mostly on my part), I think I have finally figured out how to return the inop camera. Various web site design considerations contributed to my confusion. I suspect my lack of analytical and reading skills added to the problem. After all, it's impossible to make something idiot-proof!
I actually have an RMA based on my very first attempt, it was approved within 24 hours. However, following the link to 'print out the RMA form' (I assume a mailing label or just a snail mail address), one reaches a page explaining that one must create an account. Did that. Welcome email received. Logged in, went to 'Warranty/Returns' page and eventually see the exact page I filled out before; just a request for an RMA.
"OK, if that's the way they want t, I'll do it all again." Of course, I expected to then be see either the RMA label or the shipping instructions. Nope. Just sends another request message to them. Several more emails, last one asking if I'd used the "Product Returns" link. Well, no, I don't recall even seeing that label on any link, but I log into my account and find it.
Now in my 'account', I can see that I have no orders, therefore, even in human 'logic', I can't possible request an RMA! I quit for the day. However, I did not close the tab, I just surfed to other things via bookmarks which opened new tabs. Hours later, I started closing tabs and came across the Request page again. However, I have now been logged OUT (Session expired). I now see two different buttons/links; one is for 'people with accounts', the other is for 'guest purchasers'. This is actually only half the story, however.
At the very beginning of this journey, one must select from two choices: A. Warranty Repair or Replacement or B. 'No longer want this product/product didn't work for me.' (actually two rather long sentences with either/or meanings) I created the problem by choosing 'repair/replace' rather than 'broken/didn't work'. My "reasoning" was that the particular hardware was DOA and simply needed replacing. By making that choice, I never got to see the 'registered member' or 'guest' links for two reasons:
1. They only appear when one wants a complete refund.
AND
2. One has not logged into your account, since the account was never used in the first place!
Problems caused by me:
I ordered as a "Guest"
I chose 'repair/replace' instead of 'return' (BTW, there is no "Refund" option)
I registered after starting the RMA request action.
Problems caused by the company:
Not enough 'idiot-proof' studies.
This is mostly a UX design problem: The site developer knows what he (and the client) wants, so he already understand exactly how to navigate his site. I am honestly very happy with the fellow I've been emailing. He has been extremely patient and helpful. He simply has probably never used the site in the manner I did. It's been a humbling and educational experience.